Developer Support Engineer
Gtmhub, Bulgaria
Job Description
If you are the kind of person who believes that people feel more fulfilled and empowered in their work when they see a direct connection to a mission that matters to them, then Gtmhub may be right for you.
We believe that everyone deserves to work in an environment where there is consistent alignment between mission and activity; where transparency breeds trust; where accountability reigns; and where focus results in positive outcomes.
That is why we have built the world’s best business orchestration platform, powered by the proven OKR methodology, so our clients (and we!) can achieve the missions that matter.
Diving deeper
You have some software development experience. You’re currently studying software engineering, or you’re a self-taught genius. You’re eager to dive into the field and expand your knowledge in a real-life product company. You want to combine your studies and work experience and get a flexible working hours schedule. You want to be mentored by top-notch industry experts and get a chance to work with customers like Adobe, CNN, Societe Générale, and TomTom. You’re curious to learn how our technology powers their businesses. You care about making an impact and having a say in the future of the product you represent. To summarize - you just don’t want an ordinary job. You want to be a unicorn someone who’s equally comfortable talking to a customer and developing a code sample for them.
What you will be doing on daily basis:
- Talking to customers via chat, email, and Zoom.
- Talking to developers and product management to discuss why something is implemented in a certain way, offering suggestions for improvements, or simply advocating to get a customer issue fixed faster. You will stay on top of what is released daily.
- Troubleshooting real-life customer issues. You will know more about Gtmhub than anyone else. You will be able to guess what a customer is asking you even if they gave you 10% of the information.
- Helping customers integrate their tools with our platform using our API and Postman. When working on a problem you will know which API call to check and what to look for in the response. You will understand the JavaScript errors and you will be able to reverse engineer the generated HTML.
- Looking through the logs and instrument better error logging, where needed.
- Working with multiple connected systems (think identity management, subscription data, email services, data warehouses)
- Looking through the source code to get a basic understanding of how something is supposed to work (and why it’s not working). You will be able to make pull requests for small bugs or at least identify where things are breaking.
- Building business reports for customers using SQL and visualize them via HTML and Angular.
- Writing documentation articles
Requirements
What you’ll need to be successful:
- Yes, your English must be perfect. If you throw a second language in there, that is awesome!
- Attention to details
- Compassion and ability to put yourself in the customer shoes
- Basic web application development skills, on one of the following technologies:
- HTML/CSS
- JavaScript
- Angular, Angular JS, or similar frontend development framework
- HTTP, REST APIs
Previous experience with any of the below-listed technologies is a nice bonus:
- Some server-side development skills:
- Java, C# or any other object-oriented language
- SQL
- We consider it a plus if you know anything about:
- Enterprise Authentication (SAML, OAuth, OpenID Connect)
- Networking (TCP/IP, SSH)
Even if you don’t know any of these yet, no worries, you’ll learn them gradually as part of your daily job.
Benefits
- Competitive base salary and bonus opportunities
- Stock option opportunities
- Meaningful and challenging work
- Uniquely open and casual environment
- The opportunity to work with very smart and driven people
- The ability to grow your talents and career