Description
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
Nuvei (Nasdaq: NVEI) (TSX: NVEI) is bringing payments up to speed. Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of their stack. We believe in turning payment barriers into accelerants, and propelling businesses forward with tailored solutions. With a single integration and advanced customization tools, Nuvei delivers unsurpassed flexibility that enables businesses to adapt quickly and enter new markets seamlessly.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission
As a Regional IT Team Leader, you will be responsible for overseeing and optimizing the performance of our IT team within the region. This role requires a proactive approach to managing team workflows, resolving critical issues, and ensuring a high level of service delivery.
Key responsibilities include, but are not limited to:
- Coordinating daily ticket assignments and task delegation among team members, considering urgency, complexity, and skill levels for optimal resolution.
- Conducting regular management routines, including updates, trainings, and performance evaluations to align the team with workflows and procedures.
- Managing the creation and validation of the knowledge base, local procedures, and workflows specific to the region, ensuring accurate documentation and adherence to guidelines.
- Streamlining the onboarding and termination processes, overseeing equipment inventory and procurement, and maintaining updated information across regional sites.
- Acting as the primary point of contact and escalation for business-related issues, ensuring swift resolutions and providing constant feedback on progress.
Requirements
- At least 2 years of experience as a TL/Manager with the ability to motivate and guide a diverse team effectively.
- Experience in IT management, service delivery, and a solid understanding of IT systems and processes.
- Strong organizational and multitasking abilities, capable of prioritizing tasks in a fast-paced environment.
- Excellent communication skills, both verbal and written, for interacting with team members, management, and stakeholders.
- A proactive mindset with a solution-oriented approach to problem-solving.
- Demonstrated commitment to upholding professional conduct, fostering a positive work environment, and delivering exceptional service.
- Experience with: Office365, ServiceNow, Okta, MFA Tools, MAC OS, Jamf
- Fluent English language.
Benefits
- 2.5 additional days of annual leave a quarter, if the company hits quarterly targets.
- A challenging job in a fast-developing, international company.
- A friendly work environment where you can thrive and develop your skills.
- Career advancement possibilities.
- Competitive remuneration package.
- Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conference tickets, Playroom, and many other additional perks.