Account Manager with Italian
Anakatech, Bulgaria
Job Description
Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2C oriented and accomplishes the whole cycle, from the development of games to the support of our partners amp; end-users.
Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offers our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.
With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as an Account Manager with Italian.
Responsibilities:
- Build strong long-term relationships with the VIP players through regular casual and promotional contact;
- Ensuring an outstanding user experience and service satisfaction by providing first contact resolution on queries/issues.
- Conduct analysis of daily gaming experience and deposit activity of an assigned portfolio of players.
- Identify potential risk of churn and act upon it through predefined processes.
- Initiate proactive contacts via phone; mail; SMS pursuing an increase of the VIP players’ lifetime value, the active VIP players count and long-term retention.
- Promoting tailor made offers to ensure customized experience of the key VIP players.
Requirements
- Fluent level of Italian speaker - a must.
- Good level of English - a must.
- Previous experience in Customer Services a string advantage.
- Previous experience in the iGaming industry - a strong advantage.
- Experience in Sales an advantage.
- Additional languages an advantage.
- Working hours 9AM to 9PM (9h/day, incl. 1h break), Monday to Friday, according to the business needs.
Benefits
- Additional creative days off (up to 32 days of paid leave per year)
- Work from anywhere (remote, hybrid or on-site)
- Competitive salary;
- Annual bonus;
- A dynamic and rapidly growing global company;
- Great and supportive work environment;
- Bonus day off for a Birthday;
- Special occasions gifts, team building events, happy hours and more;
- Very good benefits system which includes sports card, additional health insurance (with dental services) and others;
- Long-term career opportunity and job security in a multinational company;
- Brand new offices with play and relaxation zones. Ahh and a fabulous 360-degree view of Sofia :-)