Collections Executive (Payments)
Kriya, Bulgaria
Job Description
Kriya is a fintech platform that keeps business flowing brilliantly by providing frictionless access to payments, credit and working capital through seamless integrations and instant credit decisions.
Founded in 2011, Kriya has helped businesses collect over 20 billion in B2B payments, and advanced over 3 billion worth of credit through working capital and business loans. Kriya has a wide-reaching network of strategic distribution partners including Barclays Bank UK PLC, and is backed by a prestigious array of equity investors including Northzone, Barclays Bank UK PLC and Mouro Capital (owned by Santander Bank).
The Role:
As a Collections Executive at Kriya, you will play a key role in ensuring that our buyers receive a positive and supportive experience, even in difficult circumstances. Your primary objective will be to actively engage with buyers who are behind on their payments and assist them in navigating the process of repayment. At Kriya, we hold ourselves to high standards, and this position is no exception. You will have the opportunity to demonstrate your exceptional work ethic, quick problem-solving abilities, and effective communication skills as you work alongside different teams to achieve both customer satisfaction and business goals.
What you’ll be doing:
- Providing a first-class service with regards to the resolution of any non/under-paying buyers by proactive telephone/email campaigns
- Managing arrears in line with the Collections Policy and taking the relevant action within agreed time-scales
- Referring to payment terms to ensure prompt payment
- Dealing with ad hoc queries from merchants/buyers such as resolving queries regarding payments.
- Updating corresponding logs and report diligently and document actions and decisions
- Providing essential support which enables the entire Collections team to accurately monitor the portfolio.
- Working cross-functionally with other department to ensure all department aims are achieved
- Working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts
- Administering ad hoc requirements as requested by Manager or Senior Management
- Producing reports that provide meaningful insights to stakeholders
- Sharing ideas and feedback where improvements can be made to the customer journey through your day-to-day experience in dealing with buyers
Requirements
- At least 2- 3 experience working in a Collections or civil litigation role, engaging directly with debtors
- Be highly reliable, organised and adaptable.
- Have excellent attention to detail and be confident working with numbers
- Good communication and listening skills both verbal and written
- You have the ability to manage a busy workload and identify key objectives
- You have strong negotiation and reasoning skills
- You are a free thinker, who has a strong desire to succeed
- Fluency in English and at least one additional European language
- Bachelor's degree in law, finance or other business-related discipline would be a plus
- Experience in in the payments industrywould be a plus
- Familiarity with debt collection laws and regulations
- Experience in collecting business to business debt’ and not just consumer
Our company values are:
#MakeItHappen:
We're focused on getting the important stuff done first. We don't get bogged down in long emails and lots of meetings, we find solutions (they're out there!) and get it done!
#AlwaysBeLearning:
The only constant is change: we embrace change and learn. We ask and listen for feedback, and always provide it too.
#1Team1Dream
We always put the whole company first - when we succeed collectively, we all succeed individually. Everyone has a voice, we listen to each other's opinions.
Benefits
Not only will you have the opportunity to make a huge impact at one of the UK's leading FinTech companies, you will also have access to:
- Best in class share options scheme
- Unlimited budget for books
- 22 days of annual leave per year including your Birthday off
- Trips to our HQ in London every year for our Company Events!
- Summer Fridays - with half day off every other Friday during the summer months
- Mentoring from industry leaders and peers
- The opportunity to progress your career at one of the UK’s leading FinTech companies
Our Commitment to You
We will do our best to reply to all applications, however if you have not had a response within 4 weeks, please assume your application has not been successful.
Kriya is constantly worki