End User Support Specialist
Dreamix Ltd., Bulgaria
Job Description
Dremix was founded 17 years ago by passionate IT students, who wanted to create the dreamiest workplace where everyone is heard, works under transparent management, and lives up to their full potential. Now, many years later, we deliver software solutions for renowned companies from Germany, the UK, Switzerland, and Silicon Valley. Dreamix provides quality software services and products for top enterprises around the world through Java and Web technologies.
We believe that the employer-employee relationship must be in the form of partnership not transaction. We are committed to investing as much as possible in our employees and we expect the same from you. Culture is what makes us different as we strongly believe in striving for mastery, teamwork, knowledge sharing, proactivity, a healthy lifestyle, and personal development.
At the moment we are looking for an End User Support Specialist who possesses a strong proficiency in troubleshooting and problem-solving, coupled with excellent communication skills to provide exceptional support to everyone in Dreamix.
Responsibilities:
- Install and configure computer operating systems and applications
- Monitor and maintain computer systems and networks
- Help employees to set up systems or resolve issues through a series of actions
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Set up new users' accounts and profiles and deal with password issues
- Order, maintain and keep inventory of the hardware in the company (including laptops, printers, servers, etc.)
- Communicate when needed with 3rd party service providers like Cloud Office (Google Workspace), Wi-Fi network service, Dell-Shop, RSConsult
- Continuously do research on better hardware and compare prices before placing an order
- Analyze emails reported as phishing
- Prioritize and manage many open cases
Main requirements:
- Previous experience installing and configuring computer operating systems and applications
- Great technical support experience, remote problem-solving skills, and ability to troubleshoot complex issues
- Strong knowledge of Google Workspace
- Experience in maintenance and troubleshooting of computer systems hardware and peripherals
- Excellent organization and communication skills
- Ability to multitask and manage multiple cases simultaneously
- Proactive personality with great problem solving skills
- Working level of written and spoken English
- Experience with Linux based OS or macOS will be considered as an advantage
- Experience with setting up Windows Server, Active Directory, Windows Sysinternals tools, and MS Office applications suite will be considered as an advantage
What we offer:
- A warm and supportive work environment where you can reach your full potential
- Flexible working hours that allow you to balance your work and personal life
- Opportunities for professional development, including certifications and training
- Additional benefits for academic teaching and speaking engagements
- Knowledge-sharing sessions where you can learn from our Dreamix team
- Team and company-wide events that bring us together
- Amazing week long summer office and winter office initiatives
- Additional health insurance and dental allowance to ensure your well-being
- Multisport card to encourage a healthy and active lifestyle
- Office massages to help you relax and unwind
If you are interested, please send us your CV.
Thank you for applying!
Only shortlisted candidates will be contacted. The confidentiality of all applications is assured!
By applying for this job, you voluntarily agree and submit your personal information. Any personal data that you provide will be processed in strict confidentiality by Dreamix ltd. only for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. It will be stored, processed, retrieved, and deleted in accordance with the GDPR.