Onboarding Project Manager
CluneTech, Bulgaria

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery amp; payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 8 consecutive years, a Best Workplace for Women for the past 4 years and most recently, we were delighted to be recognised as a Best Workplace in Tech for the accreditation’s first year.

Our global footprint encompasses 22 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

TBI are delighted to be able to give you the opportunity to join our Onboarding Function at a time of significant growth within the company. To support this growth, we are seeking to recruit a results-orientated OnboardingProject Manager, focusing predominately on our ground-breaking VAT platforms. You will experience the excitement of a fast-moving stimulating environment where learning and cross departmental collaboration is fundamental.

Within our Onboarding function we pride ourselves on setting high standards for software delivery through all aspects of the implementation lifecycle while enhancing the customer delivery experience and instilling positive change within the organisation.

The successful candidate will plan, co-ordinate and closely monitor a designated project portfolio while understanding wider objectives that may impact future implementations. Stakeholder management will be essential as you develop and maintain ongoing relationships with key customers and most importantly, always delivering great customer service to our many blue-chip clients globally.

Requirements

• Own a diverse client portfolio delivering an industry leading implementation.
• Develop and manage governance controls to monitor the progress against the agreed time, cost, and quality criteria.
• Attend and chair Steering meetings and/or conference calls with customers and with internal stakeholders.
• Think creatively and maximise the customer journey whilst delivering on personal targets and helping to achieve team targets.
• Communicate at all levels (internal and external) and adopt a flexible amp; consultative approach as required.
• Have oversight of the project resources undertaking the work and quality assure their deliverables and documentation.

• Ownership of client issues\escalations and resolution of same ensuring customer satisfaction remains high.
• Ensure that delivery of projects is to the agreed high standards and scope as per the TBI implementation methodology.
• Support new and existing system onboarding projects.
• Support the full project lifecycle, from initiating a project, client training, implementation, UAT support and live running as per the SAAS implementation methodology.
• Continually feed into the onboarding strategy of continuous improvements.

The skills that you have:

• Must be able to communicate effectively and confidently with users, team members, clients, and management.
• Must be flexible and willing to undertake a wide variety of challenging tasks, including internal initiatives.
• A can-do attitude amp; willingness to learn with excellent teamwork skills, who can work efficiently as a team player and contribute to team effectiveness.
• Ability to work on own initiative \ strong personal desire to contribute positively and pro-actively to a growing team.

Benefits

At Taxback International, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Flexible Working Policy with a combination of remote and office working
• Multisport Cards
• 22 Annual Leave Days for all employees plus additional days with length of service
• Lifework days: day each quarter to get your life work done
• Summer flex hours where you can work your 40 hours across 4.5 days
• Additional Health Insurance including dental and vision care
• Team Buildings amp; Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, t

Job Rewards and Benefits