Customer Service Representative for Games with Italian
Anakatech, Bulgaria
Job Description
Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners amp; end-users.
Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offers our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.
With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a Customer Service Representative with Italian.
Responsibilities:
- Providing an excellent level of service via email and chat and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
- Occasionally performing outbound calls to customers according to predefined compaigns;
- Reporting to the relevant departments regarding site issues, in accurate content and troubleshooting
- Staying fully up-to-date with all of the company’s Guidelines, Policies and Procedures and being up to the task of completing any other duties associated with assisting our players as requested by management;
- Willing to know the business in depth by being involved in projects and task groups;
- Reporting VIP and regular customer escalations in a timely manner;
- Following the guidance of their direct Manager or the Department Lead;
- Enjoy a fast-paced environment working towards agreed upon targets.
Requirements
- Excellent verbal and written communication skills in Italian and a good level in English;
- Previous experience as a Customer Services or Sales representative strong advantage;
- Previous experience in the Gaming or CFDs industry an advantage;
- Results-oriented;
- Ability to cope with various tasks and to react under pressure;
- Very good computer skills (knowledge of Microsoft Office tools);
- Team player with a positive, can-do attitude;
- Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;
- Ability to work on flexible shifts including late shifts as well as weekends and holidays.
Benefits
- Additional creative days off (up to 32 days of paid leave per year)
- Work from anywhere (remote, hybrid or on-site)
- Competitive salary;
- Highly competitive monthly bonus based on performance;
- A dynamic and rapidly growing global company;
- Great and supportive work environment;
- Bonus day off for a Birthday;
- Special occasions gifts, team building events, happy hours and more;
- Very good benefits system which includes sports card, additional health insurance (with dental services) and others;
- Long-term career opportunity and job security in a multinational company;
- Brand new offices with play and relaxation zones. Ahh and a fabulous 360-degree view of Sofia :-)