Head of Customer Service
Anakatech, Bulgaria

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners amp; end-users.

Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offer our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a Head of Customer Service.

Responsibilities:

• Ability to apply a holistic/end-to-end approach to designing and managing customer service.
• Bring on and build new customer service technology.
• Hire and train a staff of Customer Service Managers and CS Representatives.
• Create and shape customer service policies and programs.
• Ideally, have broad knowledge and understanding of the sports betting and casino space.
• Excellent understanding of the product, marketing, compliance, customer care, and legal and it's business implications.
• Possess extensive experience gained in a managerial operations role(s) in a customer-facing business.
• Must possess a consultative approach with strong interpersonal and communication skills.
• Have a growth and experimental mindset; will have proven experience of driving growth.
• Ability to present information to top management, public groups, and/or our regulators.
• The ability to read, analyze, and interpret sectoral journals, financial and statistical reports, and legal documents.
• Proven people-development skills and an ability to motivate others.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Requirements

• 5+ years of experience in operations management in a customer service environment.
• 5+ years in direct operations/customer service leadership.
• Preferred experience in digital sports betting operations/product experience or relevant e-commerce industries.
• Bachelor’s degree required with an emphasis on business, operations, and/or technical field.
• Must have a clear passion for gaming and sports.

Benefits

Job Rewards and Benefits