Specialist, Payroll Operations
Immedis, Bulgaria
Job Description
Immedis is the best at delivering consolidated global payroll to our customers. As part of Payroll Operations you are the heart of the solution we deliver to our customers. This role embodies our promise of customer centricity and success. This role acquires, maintains, and protects the integrity of the knowledge that Immedis is built on. Success in this role involves an ability to think big and execute nimbly to deliver an excellent customer experience with compliance, security, and accurate reporting. Our people are specialists continuously acquiring country specific knowledge.
The Role is pivotal to the customer experience and hinges on consistency, accuracy amp; timing.
Payroll Operations at Immedis supports both our customers amp; the internal operation of Product, Customer Success, Onboarding amp; Commercial activity. You will develop partner relationships and expertise in an Immedis payroll processing jurisdiction. This support is provided by our Payroll Operations through sharing payroll knowledge, processing payroll and communicating.
Knowledge Management
- Capture, Analyse amp; Curate the information in your region to support our CSI amp;Knowledge Centre software (internal amp; external)
- Maintain this critical business knowledge once it is deployed in our systems
- Ensure the knowledge exposed to our customers is accessible amp; meets the highest standards
- Develop insights as to how knowledge can improve our customers experience;
- Managing partner performance amp; interaction
- Contributing to process automation amp; efficiency
- Enhancing quality control process
- Enabling self-service amp; the Immedis community
Payroll Engine Operation
- Acquire amp; develop the ability to process payrolls on local payroll applications
- Ensure accurate amp; timely payroll processing on local payroll applications
- Safeguard the compliance amp; integrity of the processing
Customer Experience
- Delight our customers by:
o Making Global Payroll efficient and effective
o Being positive, confident, empathetic, and respectful
o Responding promptly with payroll queries and analysis
- Ensure a quality product is delivered by the platform by:
o Reviewing the system processes to ensure alignment of intent and outcome
o Revert to customers where they need training on the platform
o Reviewing the entire customer experience amp; process cyclically
o Providing platform amp; partner feedback for continuous improvement
o Assisting in the selection amp; management of partners - Embody a #Oneteam attitude by supporting other functions
o Product: Provide customer experience insights
o Commercial/Marketing: Provide country specific information for RFP’s amp; the website
o Onboarding: Assisting with set up as the main partner contact
o Customer Success: Provide customer experience insights
Tasks: Our vision is touchless global payroll on a single platform. Currently the following are essential data driven tasks to ensure excellent customer experience.
- Checking accuracy and completeness of some of the payroll inputs
- Sharing payroll inputs with our partners amp; checking the results
- Sharing payroll results with our customers
Requirements
Required Skills and Experience
- 1 to 3 years’ experience post-graduate, in a data orientated environment
- Wants to work in a data driven organisation
- Looks for opportunities to leverage information for organisational gain
- Is an analytical thinker amp; can add knowledge, solutions and ideas
- Is keen to grow, learn and develop in a challenging hypergrowth organisation
- Works well in a team
- Wants a serious challenge to accelerate their career
- Is A Strong Communicator amp; good at building Relationships
- Is Reliable, Confident amp; Consistent
- Is committed to a great Customer Experience
- Dynamic ability to prioritise
- Not afraid to voice concerns and makes suggestions
- Has Strong presentation skills
- And Excellent organisation abilities
- Wants to be part of an incredible journey, creating a world leading organisation
Desired Skills
- Highly numerate
- Logical problem-solving skills
- Procedural approach to work
- Customer service orientation
- Empathy with people
Benefits
Salary is commensurate to the experience the successful candidate brings to the role.
What We Do For You:
We are an entrepreneurial, hypergrowth, global, payroll technology company with global blue-chip customers. We want to