Italian Customer Advisor - Work From home

Italian Customer Advisor - Work From home
Cross Border Talents, Bulgaria

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Jun 18, 2021
Last Date
Jul 18, 2021
Location(s)

Job Description

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Croatia?

Your mission as a customer support agent is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands.


Your Role as a Customer Advisor:
  • Answer emails, chats and inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
  • To troubleshoot through the use of open questions, support documents, and system training.
  • To be able to offer recommendations to common problems or frequently asked questions

Requirements

  • Fluency in Italian (C2 Level or Native);
  • Good knowledge of English (B1 level);
  • Typing Speed: 20 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance).
  • Work from home

Job Specification

Job Rewards and Benefits

Cross Border Talents

Information Technology and Services - Lisbon, Portugal
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