Application Support Engineer / Recon

Application Support Engineer / Recon
HedgeServ, Bulgaria

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 21, 2021
Last Date
May 21, 2021
Location(s)

Job Description

Company Overview

HedgeServ is a hedge fund administration company that features a unique technology platform with one of the most experienced service teams in the industry. HedgeServ provides a service solution for front office, risk, valuations, middle office, fund accounting and fund administration that is customized to the needs of individual hedge funds, fund of hedge funds, and private equity funds. HedgeServ is located in New York, London, Boston, Cork, Dublin, Luxembourg, Sydney, Cayman, Krakow amp; Sofia.

Department Overview

he Application Support team is charged with all aspects of the setup and maintenance of proprietary software used by Fund Accounting teams to independently value client’s portfolios.


Job Description

The Technical Support Analyst is primarily focused on providing technical support for Hedgeserv’s proprietary reconciliation application, management of the receipt and transmission of files via FTP and the mapping of files from 3rd parties.

This involves writing and maintaining XML based workflows and creating and maintaining ‘maps’. Maps are created in Excel using templates and macros developed in-house. The successful applicant will also assist in the further development of Hedgeserv’s applications and processes by understanding the requirements of the NAV teams and the functioning of Hedgeserv’s systems. Some knowledge of Fund Accounting would be an advantage.


Key Responsibilities

  • Resolve support tickets logged by the application users in a timely manner
  • Create XML workflows to process files coming from external sources
  • Create file transformation maps using Excel
  • Work with brokers on file delivery setup and maintenance
  • Testing of new application features
  • Requirements

    Education:

  • Computing / Information Systems Degree, or equivalent working experience

  • Experience:

  • MS Excel and VBA experience - experience of formulas and external data imports
  • Good programming experience including data and logical structures
  • Experience building XSLT stylesheets a distinct advantage but not required
  • Experience with XML, ability to interpret an XML file and understand workflows
  • Some knowledge of database design and SQL
  • Knowledge of File Transfer Protocol
  • Experience with data encryption, preferably using PGP
  • Some knowledge of financial products an advantage

  • Personal skills:

  • Strong verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to be flexible and work effectively both within a team structure or independently
  • Benefits

    • Attractive compensation package including extensive set of benefits
    • Professional environment with great development opportunities
    • Enjoy a start-up like environment on the back of a well-established and profitable company
    • Work in a culture that rewards results
    • Be free to make many of your own decisions
    • Flexibility in working hours
    • Brand new office in the heart of Sofia

    Job Specification

    Job Rewards and Benefits

    HedgeServ

    Information Technology and Services - Sofia, Bulgaria
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