Junior Chargeback Analyst

Junior Chargeback Analyst
Crypto.com, Bulgaria

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Apr 10, 2021
Last Date
May 10, 2021
Location(s)

Job Description

We are Foris Europe - the operational power of Crypto.com.


Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives.

For our Sofia office the Risk Operations team is looking for a dynamic, experienced Junior Chargeback Analyst.


Responsibilities:

  • Appropriate escalation of bad debt incidents relating to issuing and acquiring chargebacks;
  • Oversee operational support on all aspects of issuing and acquiring chargebacks;
  • Oversee the investigation of potential technical issues which could result in a loss of presentment rights;
  • Assist in strategic development of the team, proactively implementing changes to improve the recoveries process;
  • Ensure adequate processes in place to identify risks and make recommendations to effectively manage and enhance recovery of bad debt relating to acquiring and issuing chargebacks;
  • Ensure streamlined approach is implemented and maintained within the team;
  • Ensure accurate management reporting on both sides - acquiring and issuing;
  • Oversee and support risk related projects, suggest and spearhead vendor solution pilots, and co-ordinate initiatives to automate manual processes;
  • Liaise with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to acquiring and issuing chargebacks;
  • Review fraud trends on card deposits and recommend changes to prevent future potential losses;
  • Maintain a sound understanding of the bad debt contributors in relation to card deposits.

Requirements

  • Experience in the field of fintech risk controls is mandatory;
  • Have organizational skills, decision making skills, effective problem-solving skills, as well as skills to work independently and in a team.
  • Have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
  • Have basic knowledge of the applicable legislation in the field of fintech business payment instruments and e-money issuers, etc.
  • Proficient working level in Excel.
  • Proficiency in verbal and written English. Fluency in an additional language is a strong plus.

Benefits

  • We offer an attractive compensation package working in a cutting-edge field of Fintech;
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you;
  • You get to work in a very dynamic environment and be part of an international team;
  • You will get to be involved in developing a brand-new product from scratch alongside a talented team.


If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the Foris Europe's team on a permanent contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

Job Specification

Job Rewards and Benefits

Crypto.com

Information Technology and Services - Sofia, Bulgaria
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