CS Sales Representative with English

CS Sales Representative with English
Anakatech, Bulgaria

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Mar 19, 2021
Last Date
Apr 19, 2021
Location(s)

Job Description

Responsibilities:

  • Assist to the customers with any query that arises through available communication channels;
  • Resolve customer queries while keeping both the company and customer’s best interest in mind;
  • Provide online troubleshooting by using the available communication channels;
  • Achieve up-sales, conversions and decline solutions by chat and phone calls;
  • Work according to departmental and company protocols and work procedures;
  • Provide an excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
  • Perform proactive phone calls to customers according to predefined segments;
  • Report to the relevant departments regarding site issues, in accurate content and trouble shooting;
  • Report in a timely manner VIP and regular customer escalations;
  • Manage personal mission report on a daily basis;
  • Follow the guidance of his/her direct Manager or the Department Lead;
  • Maintain a clean work environment and respect office equipment.

Requirements

  • Excellent level of English;
  • Additional language is considered as advantage;
  • Very good Computer skills (knowledge of Microsoft Office tools);
  • Good technical troubleshooting skills;
  • Team Player with positive can do attitude;
  • Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;
  • Previous experience as a Customer Services or Sales representative a must;
  • Previous experience in the Gaming or CFDs industry an advantage;
  • Experience in Sales domain an advantage;
  • Results oriented (being Customer Support and/or Sales ones);
  • Ability to cope various tasks and on some occasions to react under pressure;
  • Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.

Benefits

  • Excellent salary with a great bonus based on the employee’s performance;
  • Your working day will be 7 hours instead of 8(7 hours of work and one-hour breaks);
  • Additional vacation day for every year experience with the company;
  • Be a part of a stable and fast-growing international company;
  • A great work environment in the Sofia city center with a magnificent view over the capital, relax area with mini-soccer, darts, small library, kitchen corner with free hot drinks and fruits (and not only);
  • An amazing company culture where every team member matters;
  • Company soccer team;
  • Regular team building activities and Happy hour for the company employees once per month;
  • Food orders on company expenses during your late shifts and weekend ones.

Job Specification

Job Rewards and Benefits

Anakatech

Information Technology and Services - Sofia, Bulgaria
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