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CS Sales Representative with English
Anakatech, Bulgaria
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Mar 19, 2021
Last Date
Apr 19, 2021
Location(s)
Job Description
Responsibilities:
- Assist to the customers with any query that arises through available communication channels;
- Resolve customer queries while keeping both the company and customer’s best interest in mind;
- Provide online troubleshooting by using the available communication channels;
- Achieve up-sales, conversions and decline solutions by chat and phone calls;
- Work according to departmental and company protocols and work procedures;
- Provide an excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
- Perform proactive phone calls to customers according to predefined segments;
- Report to the relevant departments regarding site issues, in accurate content and trouble shooting;
- Report in a timely manner VIP and regular customer escalations;
- Manage personal mission report on a daily basis;
- Follow the guidance of his/her direct Manager or the Department Lead;
- Maintain a clean work environment and respect office equipment.
Requirements
- Excellent level of English;
- Additional language is considered as advantage;
- Very good Computer skills (knowledge of Microsoft Office tools);
- Good technical troubleshooting skills;
- Team Player with positive can do attitude;
- Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;
- Previous experience as a Customer Services or Sales representative a must;
- Previous experience in the Gaming or CFDs industry an advantage;
- Experience in Sales domain an advantage;
- Results oriented (being Customer Support and/or Sales ones);
- Ability to cope various tasks and on some occasions to react under pressure;
- Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.
Benefits
- Excellent salary with a great bonus based on the employee’s performance;
- Your working day will be 7 hours instead of 8(7 hours of work and one-hour breaks);
- Additional vacation day for every year experience with the company;
- Be a part of a stable and fast-growing international company;
- A great work environment in the Sofia city center with a magnificent view over the capital, relax area with mini-soccer, darts, small library, kitchen corner with free hot drinks and fruits (and not only);
- An amazing company culture where every team member matters;
- Company soccer team;
- Regular team building activities and Happy hour for the company employees once per month;
- Food orders on company expenses during your late shifts and weekend ones.
Job Specification
Anakatech
Information Technology and Services - Sofia, Bulgaria