Business Trainer Specialist
Transfermate, Bulgaria
Job Description
TransferMate Global Payments is a Globally Regulated, B2B Payments technology, which greatly improves the international payments process for banks, companies and both our software and strategic partners, such as Wells Fargo, AIB and ING.
TransferMate are a leading Irish foreign exchange provider and winner of numerous business awards around the globe. To join one of Ireland's Great Places to Work, and develop your career we would love to hear from you!
Being part of Interpay Bulgaria, The TransferMate global footprint encompasses 30+ offices worldwide with 26 different nationalities. In Bulgaria alone, we have 900+ employees in Varna, Veliko Tarnovo, Sofia and Shumen and we keep growing!
Due to continued business expansion, we have created a new position for a Business Trainer Specialist team based in Varna.
Business Trainer Specialist will work within the Transfermate Product Team reporting to the Senior managers, Software Projects Management | PMO. The specialist will be responsible to enhance the knowledge across Product Team staff members to ensure that the Product team are fully up to date and compliant. The Business Trainer specialist will be also designing and executing training programs to match the Product Team needs.
Responsibilities:
- Write training material in the form of Manuals and User Guides and ensure these are kept up-to-date and available in real time across the board.
- Monitor software releases and ensure all upgrades - new and/or updated functionalities, processes, user experience, data flows - are reflected adequately on the training material (Manuals and User Guides) used by the staff.
- Conduct workshops, presentations and webinars for end users/stakeholders to walk through recent software updates, and ensure all stakeholders are introduced/ made familiar with all changes deployed to the systems.
- Organise trainings for new hires - as part of their on-boarding process.
- Organise trainings for existing staff - where training need is identified.
- Consolidate knowledge sharing.
- Identify need of training programmes - external and internal.
- Develop training programs for new hires/ junior team members.
- Assist Senior Management with creating long term training plans for mid and senior levels staff.
- Assist Senior Management with ideas on how to make training processes more efficient.
Requirements
- Excellent English language and communication skills.
- Highly motivated, proactive, with the capacity to take ownership and be a versatile team player flexible, resourceful and pragmatic.
- Knowledge on Transfermate systems is an advantage.
- Understanding of internal processes and interdependencies between teams is an advantage.
- Relevant training experience is an advantage.
Benefits
In addition to a competitive salary, we offer an excellent benefits package, which includes:
- Additional health insurance package
- 20 days paid annual leave
- Internal paid training
- Attractive salary and performance bonus program
- Many company events and parties
- Option for sport card partly paid by the company
- Option for flexible working hours when required by the employee
- Very friendly team and company environment
- Option for company paid relevant professional certificates or courses
- Company mobile phone and plan after 1 year of service
If you are interested in the position and meet the requirements listed above, please submit your CV in English.
We would like to thank in advance to all candidates but only shortlisted applicants will be contacted for an interview.
When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.