Customer Support Specialists - Dutch Native Speakers
Cross Border Talents, Bulgaria
Job Description
Cross Border Talents is looking for Dutch Native Speakers for the position of Customer Support Specialists to work in Sofia - Bulgaria.
Our Client
knows that delivering the best customer and digital experience is crucial for top performing brands. Experts in giving support to many fields such as Fast-Growing Tech, Gaming, Information and Communications Technology and Travel and Hospitality, our client received Gold in the Employer of the Year category for Business Services at the 2019 Stevie Awards for Great Employers. This awards program recognizes the world’s best organizations who help to create and drive great places to work.
Primary Responsibilities
• To respond and record consumer enquiries/questions raised through free phone lines for customers.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions.
Requirements
- • Native/ fluent level Dutch (C2);
- • Good understanding of English (B2);
- • Ability to work in a team environment
- • Ability to build trust with the customers;
- • Good troubleshooting skills and analytical thinking;
- • Good communication skills;
- Previous experience in Customer Support in a Call Center environment will be a plus!
Benefits
Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees
- salary much higher than the average Bulgarian wage;
- accommodation in a hotel or apartment arranged by our client;
- support in finding an apartment afterwards;
- reimbursement of a Flight ticket;
- all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;
- In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.