Gamer Support Consultant - Turkish Native Speakers
Cross Border Talents, Bulgaria
Job Description
Cross Border Talents is looking for Turkish Native Speakers for the position of Gamer Support Consultant (to give support to players of the 2 biggest games of the world) to work in Sofia - Bulgaria.
Our client is a leading provider of multilingual player support localization and testing services for the games industry (League of Legends and Fortnite). Our client supports millions of players around the world every day!
The gaming industry is not only booming, but it is also changing. Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer support gamers are often disappointed. Their high expectations are not met as studios still view players as commodity even though the need for customer support 24/7 is there and gamers don’t have the patience to wait when an issue arises.
Primary Responsibilities
Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an importante part of their job. In other words the player support team is given the time to play at work, how cool is that?!
Requirements
- Native/ fluent level Turkish
- Good understanding of English (B1);
- Ability to work in a team environment
- Ability to build trust with the customers;
- Be passionate about gaming
Bonus Skills
- Good knowledge of E-Sports;
- Good troubleshooting skills and analytical thinking;
- Good communication skills;
Benefits
- Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees.
- salary much higher than the average Bulgarian wage;
- accommodation in a hotel or apartment arranged by our client;
- support in finding an apartment afterwards;
- reimbursement of a Flight ticket;
- all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;
- In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.