Technical Support Specialist
Immedis, Bulgaria
Job Description
Immedis are the fastest growing global payroll technology company in the world and we’re disrupting the FinTech market with our world class global payroll software. We need you to come on board and help make a difference. We operate from offices in Ireland, US and Bulgaria. With a brand that is only 4 years old we have made a significant impact on the market and are looking for dynamic, ambitious, and fun people to join our team.
What We are Looking For?
We are searching for motivated, talented and driven?Technical Support specialist to join our team in?Varna. Reporting to the Operational Enablement Senior Lead, you’ll become an expert in the Immedis Platform and provide expertise and support to our Customers and the wider Immedis Operations Teams. You’ll provide knowledge and usage tips, along with performing diagnostics on reported problems. You’ll then work to resolve those issues, which can include working closely with our Technology and Product teams.
Along with providing clear communication and excellent customer service (internally and externally) your primary motive is to never receive the same question twice. You’ll regularly step back, look at the reoccurring questions and issues and develop solutions that address this. You’ll have the fully autonomy to drive this, with guidance and support from the Operational Enablement Senior Lead when needed.
Key Responsibilities
- Be an expert in the features and functionality of the Immedis platform
- Provide Immedis Operations Teams and Immedis Customers support on Immedis Platform questions and issues
- Manage demand, with appropriate prioritization applied
- Analyze reported issues and carry out first level diagnostics before determining next steps
- Collaborate with Immedis Technology and Product team, through formal and informal channels, to address issues and define future developments
- Identify and assess reoccurring demand and develop solutions that address this
- Create and publish articles for our Knowledge Base relating to Immedis Platform usage best practices
- Ensure clear 2-way communication and updates to Immedis Operations Teams via official communication channels
- Support other Immedis Platform related activities within Operational Enablement team, including the assessment of new functionality before deployment to Production.
Requirements
Required Skills and Experience
- Excellent customer service skills
- Excellent English written and verbal communication skills
- 2 + year’s experience in working with or supporting enterprise platforms
- Strong organisational, multi-tasking and planning skills
- Must be motivated, professional and able to work on own initiative, to take ownership and with the capacity to be a versatile team player flexible, proactive and pragmatic
- Focused and results oriented
Desired Skills
The following are not mandatory to be successful in the role, but would be beneficial:
- Experience with CRM systems (e.g. Zendesk, ServiceNow)
- Experience in configuration and management of enterprise platforms
- Ability to interpret and analyse large data sets using various analytics tools (e.g. Tableau)
Benefits
What we offer you?
We are an entrepreneurial, hypergrowth, global, payroll technology company with global blue-chip customers. We want to appoint a dynamic professional to our Team.
- Class A office on central location
- Additional health insurance package
- 20 days paid annual leave
- Internal paid training
- Attractive salary and performance bonus program
- Many company events and parties
- Option for sport card partly paid by the company
- Option for flexible working hours when required by the employee
- Very friendly team and company environment
- Option for company paid relevant professional certificates or courses
- Company mobile phone and plan after 1 year of service
Are you ready to take the next step in your career with an award-winning company?
We will shortly be holding interviews for the role so Apply Today!
When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have