Player Support Agent with French and English - Video Games
Keywords Studios, Bulgaria
Job Description
Keywords PlayerSupport is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers amp; Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.
If you are passionate about games, fluent in French, can communicate in English, and you would like to work in an international environment, join us!
RESPONSIBILITIES:
- You would assist video game players in troubleshooting their account issues via ticketing system (no phone).
- You would interact with our client’s customers for all the inquiries they could have about the game.
- You would assist the developer by forwarding them important information from all the issues you handle with customers.
Requirements
- Excellent French skills (C1-C2).
- Communicative in English. Fluency in English would be an asset!
- Interest in video games.
- Strong written communication skills.
- Understanding of basic office applications.
- MS Office and Google suite knowledge would be a perk.
- All eligible candidates will be required to take our Language Tests to better evaluate their written skills (French and English).
Benefits
- Work on interesting projects.
- Possibility to grow within the gaming industry.
- Salary depending on your profile and experience, between 4500 PLN to 6500 PLN gross.
- Benefits package - private medical care amp; MultiSport card.
- Free beverages amp; fresh fruits.
- Free parking spot.
- Relocation package.
- Friendly atmosphere.
- Chill-out zone with video games.
- Referral program.
- Company parties.
- The casual and fun work environment.
- Pleasant location in the business area Green Park.
Due to the recent developments regarding COVID-19, successful candidates will be offered to work from home in the territory of Poland until the situation is over. Afterwards, the job will be performed from our Katowice office.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!