Call Center Executive

MTAD EOOD creates a call center team that prioritizes customer satisfaction and provides fast and effective solutions. It is expected from candidates applying for this position to communicate effectively with customers, to provide solutions suitable for their needs, to provide services in accordance with company policies and procedures. It is expected that the people who will be employed as Call Center Staff will provide a high level of customer service and exhibit a solution-oriented approach.

Duties and Responsibilities:

* To interact with customers via telephone, e-mail or other communication channels, to meet incoming calls and to direct them when necessary.

* To listen to customers' questions, complaints and requests correctly, to provide fast and effective solutions.

* To interact with customers via telephone, e-mail or other communication channels, to meet incoming calls and to direct them when necessary.

* To listen to customers' questions, complaints and requests correctly, to provide fast and effective solutions.

• To record and update customer information accurately and securely.

• To provide information to customers about the company's products and services.

• To provide service in accordance with the quality standards determined by the company in order to ensure customer satisfaction.

* To provide regular reports to managers, to convey customer feedback and to offer process improvement suggestions.

* To be prone to teamwork and to cooperate with other departments when necessary.

* To provide regular reports to managers, to convey customer feedback and to offer process improvement suggestions.

* To be prone to teamwork and to cooperate with other departments when necessary.

• Working in To provide regular reports to managers, to convey customer feedback and to offer process improvement suggestions.

* To be prone to teamwork and to cooperate with other departments when necessary.

• Working in accordance with call targets and performance criteria.

Advantages of Working with Us:

* A dynamic and supportive working environment.

* Career development and internal promotion opportunities.

• Competitive salary and benefits.

• Training and development programs.

* High performance rewards and incentives.

Qualifications Sought:

* High school graduate, preferably university graduate.

* Communication skills are strong, positive and solution-oriented.

* The ability to communicate effectively by phone and e-mail.

* Customer-oriented approach and empathy ability.

* The ability to remain patient, attentive and cool in stressful situations.

* Advanced level of written and oral communication skills in Turkish.

* Comfortable with computer use.

* Prone to teamwork, responsible and successful in time management.

• Preferably experience in call center or customer service.

Preferred Qualifications:

• Call center experience.

• Turkish grammar.

• Having sales and persuasion skills